Refund policy

At Mosilu, we put love into every piece. If something isn’t quite right, we’re here to help ♡

 

Exchanges

We accept exchange requests within 7 days of delivery.

You may request an exchange for a different size of the same product, subject to availability.

If your preferred size is unavailable, you may choose another Mosilu product by paying any applicable price difference.

 

How to Request an Exchange

To request an exchange, simply WhatsApp us within 7 days of delivery with your order number, the product you received, and the size you would like instead.

Our team will check the request and guide you through the exchange process.

Please make sure the product meets our exchange conditions before sending it back.

 

Conditions for Exchange

The item must be unused, unworn and unwashed.

All original tags must be attached and intact.

The product must be returned in its original packaging.

The item must not have been altered, damaged, stained or otherwise used.

 

Every Order Gets One Free Exchange ♡

We offer one complimentary exchange per order.

For your first exchange, Mosilu covers the pickup and reshipping cost.

If a second exchange is requested for the same order, a ₹150 shipping fee will apply.

 

Store Credit

If you do not wish to exchange your item, eligible returns may be issued as Mosilu store credit.

Your store credit will be valid for 12 months from the date of issue.

Store credit can be used towards any eligible purchase on our website.

If your new purchase costs more than your available store credit, you can simply pay the difference.

Store credit cannot be exchanged for cash.

 

Damaged, Wrong or Defective Items

We pack every Mosilu order with care, but if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please share clear photographs or a short video of the package and product with us so that we can look into it quickly.

We’ll do our best to resolve the issue and provide an appropriate replacement, exchange or refund where applicable.

 

Items That Cannot Be Exchanged

Custom-made or personalised orders cannot be exchanged.

Items that have been worn, washed, altered, damaged or used after delivery cannot be exchanged.

Items returned without their original tags cannot be exchanged.

Items purchased during a sale or special promotional period may be non-exchangeable where this is clearly mentioned on the product page.

Any product-specific exclusions will always be mentioned on the product page before purchase.

 

Order Cancellations

Once an order has been processed or shipped, it cannot be cancelled.

If you have just placed an order and need help, please reach out to us as soon as possible and we’ll do our best to assist you.

 

A Little Note From Us ♡

Every Mosilu piece is made in limited quantities, and we put a lot of thought into what we make.

We may not always be able to offer an instant replacement in the exact size or style you want, but we’ll always try our best to find a solution that works for you.

If you’re unsure about your size before placing an order, feel free to reach out to us. We’d much rather help you choose the right size than have you go through an exchange later. ♡

For any questions about an exchange, return or store credit, please contact us at hello.mosilu@gmail.com.