Privacy policy

1. Information We Collect

We may collect the following personal information:

Personal Details

  • Name
  • Email address
  • Phone number
  • Shipping and billing address

Payment Information

All payments are securely processed through trusted payment gateways.
We do not store your full card details on our servers.

Order Information

  • Products viewed or added to cart
  • Purchase history
  • Exchanges or cancellations

Device & Usage Information

  • IP address
  • Browser type
  • Device information
  • Pages visited and interaction data

This information helps us improve your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and services
  • Prevent fraud and ensure secure transactions
  • Send promotional emails (only if you subscribe)

You may unsubscribe from marketing emails at any time.

3. Sharing of Information

We do not sell your personal information.

We may share your information with:

  • Shopify (our e-commerce platform provider)
  • Payment gateway providers
  • Shipping and courier partners
  • Legal authorities if required by law

These partners only use your data to provide services on our behalf.

4. Cookies & Advertising

We use cookies and similar tracking technologies to run our website and to show you relevant ads.

Cookies
Cookies are small files stored on your device that help our website function properly and remember your preferences (like items in your cart).

Meta Pixel & Conversions API
We use the Meta Pixel and Meta Conversions API (Facebook/Instagram) to understand how you interact with our website — for example, which pages you visit, products you view, and purchases you make. This helps us measure how well our ads are performing and show you more relevant ads.

Retargeting
We may show you ads on Instagram, Facebook, or other platforms based on your past visits to our website — for example, if you viewed a product or added something to your cart without completing checkout.

Your Choices
You can control cookies through your browser settings, and you can manage the ads you see from us through your Meta Ad Preferences (Settings > Ads on Facebook/Instagram). Turning off cookies may affect how our website functions.

For more information on how Meta uses this data, you can visit Meta's Cookies Policy.

5. Data Security

We take reasonable steps to protect your personal information.
However, no method of online transmission is 100% secure.

We recommend not sharing sensitive information over unsecured channels.

6. Data Retention

We retain your information only as long as necessary to:

  • Fulfil your orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our policies

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications

To exercise these rights, contact us at:
📧 hello.mosilu@gmail.com

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

9. Children's Privacy

Mosilu does not knowingly collect personal information from individuals under 18 years of age.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: hello.mosilu@gmail.com
📍 Location: Jaipur, Rajasthan, India